Q: When will you arrange the production?
A: We usually arrange the production immediately after receiving your payment if we have the item in stock. Inventory products can be shipped within 1-3 working days, customized products with semi-finished inventory can be shipped within 3-5 working days, and products without inventory can be shipped within 7-10 working days. If you have an urgent shipment, please confirm the delivery date with us. Welcome to place an order and offer a large discount in bulk!

Q: What is your accepted payment type?
A: Bank transfer, Paypal and Western Union. Or other ways we can negotiate.

Q: What logistic forwarder do you usually work with?
A: We work with DHL, UPS, FEDEX, CDEK and other logistic forwarders. We also support air, sea and railway shipment. Or assigned your own forwarder for shipment is available.

About ANOVO
Q:Are you manufacturer or trading company?
ANOVO is a manufacturer for gate accessories and smart home alarm system since 2016 located in Guangdong Shenzhen China.

About Products
Q:What certification do you have for your products?
We have got CE ROHS.
Q:What is your MOQ?
It depends on different items,we have low MOQ request ,because we have a big warehouse for stock orders.
Q: How can i know this model work for me ?
A: If you have a model in hand, please take a clear picture of the PCB board send to us then we will help you.

About Customization
Q: Can I print my logo or brand on the product ?
A: Yes
Q: Can I customize my label sticker on the product?
A: Yes
Q: Can I customize my own package for the product?
A: Yes

About Sample Order
Q: Can I have a sample order before bulk?
A: Yes, we offer product samples, including mixed samples.

About Warranty
Q: How long is the product warranty?
A: All of our products has one year warranty. We will handle the problem within 24 hours after receiving notification and explain how to solve the problem to the customer.